How do I get remote IT support?
LCSEE Systems techs can provide IT support, while you work remotely, via TeamViewer QuickSupport. Here's what you need to do for us to help you remotely:
- When you contact our help desk, be sure to indicate that you're working remotely and need a remote support session. If you use the web form on our home page, there's a check box for this.
- Decide on a good time to have the remote session. There's some prep work to be done so it's not instantaneous.
- Once you've decided on a time, the technician will create a Session Code in our service queue. You will be provided with a URL that does the following:
- Gives you a TeamViewer QuickSupport download that you will run.
- Pre-populates the QuickSupport app with the Session Code.
- Have your TeamViewer URL ready and get your PC or Mac setup for a remote TeamViewer QuickSupport session in which you will grant the technician the ability to see your screen and manipulate your mouse and keyboard. These need to happen in real-time with you in front of your system.
- For Windows users, watch the setup demo video below (TIP: Maximize your web browser to enlarge the screencast):
- For macOS users, watch the setup demo video below (TIP: Maximize your web browser to enlarge the screencast):