Research SupportThis policy applies to all Lane Department of Computer Science and Electrical Engineering staff, faculty, administrators, officers and students (collectively, "users").
LCSEE Systems will provide basic desktop support for research computers based on our Desk-side Support service. Requests beyond the scope of normal desk-side support services will be handled on a case-by-case basis.
Server SupportLCSEE Systems will assist with the mounting and basic installation of research servers that are approved by the Statler College Dean for use in LCSEE Racks housed in the 212 ERB Research Data Center. See the Statler RDC Policy to request access.
Any specialized research support services requested from LCSEE Systems may be evaluated by the Lane Department Chair and Lane Department IT Director for support. Split-funded staffing arrangements are required in most cases.